Troubleshooting

Common issues and solutions when using Tensorix with AI coding tools.

API Error: Cannot read properties of undefined

Cause

Usually happens when environment variables are conflicting or the base URL is incorrect.

Solution

1. Verify your API base URL:

   • For Claude Code: https://api.tensorix.ai/anthropic
   • For Cursor/Cline: https://api.tensorix.ai/v1
2. Replace the placeholder <YOUR_TENSORIX_API_KEY> with your actual API key
3. Clear conflicting environment variables:

# For Claude Code
unset ANTHROPIC_AUTH_TOKEN ANTHROPIC_BASE_URL

# For Cursor/Cline
unset OPENAI_API_KEY OPENAI_BASE_URL

1. Check your API credits at tensorix.ai

Connection Timeout

Cause

The default timeout may be too short for complex operations.

Solution

Increase the timeout value in your configuration:

"API_TIMEOUT_MS": "3000000"

Model Not Found

Cause

Using incorrect model ID format.

Solution

Always use the full model ID with provider prefix:

✅ Correct	❌ Incorrect
z-ai/glm-4.7	glm-4.7
minimax/minimax-m2	minimax-m2
minimax/minimax-m2.1	m2.1

Authentication Failed

Cause

Invalid or expired API key.

Solution

1. Log in to tensorix.ai
2. Navigate to your dashboard
3. Generate a new API key
4. Update your configuration with the new key

Rate Limiting

Cause

Too many requests in a short period.

Solution

• Wait a few seconds between requests
• Consider upgrading your plan for higher rate limits
• Use batch operations when possible

Need More Help?

• Email: [e-mail]
• Documentation: docs.tensorix.ai