> For the complete documentation index, see [llms.txt](https://docs.tensorx.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tensorx.ai/documentation/troubleshooting.md).

# Troubleshooting

Common issues and solutions when using Tensorix with AI coding tools.

## API Error: Cannot read properties of undefined

### Cause

Usually happens when environment variables are conflicting or the base URL is incorrect.

### Solution

1. **Verify your API base URL**:
   * For Claude Code: `https://api.tensorix.ai/anthropic`
   * For Cursor/Cline: `https://api.tensorix.ai/v1`
2. **Replace the placeholder** `<YOUR_TENSORIX_API_KEY>` with your actual API key
3. **Clear conflicting environment variables**:

```bash
# For Claude Code
unset ANTHROPIC_AUTH_TOKEN ANTHROPIC_BASE_URL

# For Cursor/Cline
unset OPENAI_API_KEY OPENAI_BASE_URL
```

4. **Check your API credits** at [tensorix.ai](https://tensorix.ai)

## Connection Timeout

### Cause

The default timeout may be too short for complex operations.

### Solution

Increase the timeout value in your configuration:

```json
"API_TIMEOUT_MS": "3000000"
```

## Model Not Found

### Cause

Using incorrect model ID format.

### Solution

Always use the full model ID with provider prefix:

| ✅ Correct              | ❌ Incorrect  |
| ---------------------- | ------------ |
| `z-ai/glm-4.7`         | `glm-4.7`    |
| `minimax/minimax-m2`   | `minimax-m2` |
| `minimax/minimax-m2.1` | `m2.1`       |

## Authentication Failed

### Cause

Invalid or expired API key.

### Solution

1. Log in to [tensorix.ai](https://tensorix.ai)
2. Navigate to your dashboard
3. Generate a new API key
4. Update your configuration with the new key

## Rate Limiting

### Cause

Too many requests in a short period.

### Solution

* Wait a few seconds between requests
* Consider upgrading your plan for higher rate limits
* Use batch operations when possible

## Need More Help?

* **Email**: <support@tensorix.ai>
* **Documentation**: [docs.tensorix.ai](https://docs.tensorix.ai)


---

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